RETURN POLICY

Return of the bike ordered online

If you want to return the bike you ordered online, you can do so without giving any reason. In order to return the bike within 30 days of receipt, it is important that the bike is unused. Below you will find the detailed return conditions:

• The bike is clean.
• The bike is undamaged.
• The bike is complete and the accessories are in the original packaging (charger, 2 keys for the battery and instructions).
• The maximum distance driven is 5 km.
• When packing, make sure that the front axle of the wheel is positioned in such a way that the paintwork is not damaged.
• Please use the original box for returns.

Return and Refund Policy

If you are not satisfied with your purchase for any valid reason (except for a change of mind), please contact our customer service via email within 30 days of receiving the product for a return and refund.

Acceptable conditions for a return

1. 30 days after receiving your Deruiz bike;
2. The bicycle must be unused, free from dirt, dust and other contaminants and in the original packed condition in which you received it;

The customer is responsible for the return/exchange costs if:

1. The customer does not like the product and wants to return it;
2. In case of return for personal reasons, the shipping costs will be borne by the customer and deducted from the refund amount.
3. DERUIZ will bear all return/exchange costs including shipping fees if a major defect is found for which proof is provided; you can show the problem by email, either in the form of a picture or a video.

Please follow the following steps

1. Please fill out the contact form and send it back to us. (Include your address and order number. And if the problem is related to the product itself, please attach photos or a video). After checking, we will send you the return slip by email.

2. Pack the goods and check their condition. Pack the items well to avoid damage during transport. The goods should not show any signs of use (dirt, scratches, etc.).

3. Postage for return shipment. Please send the product to the following address:

Recechauuerstrasse 20B ,83022,Rosenheim,Germany